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CUSTOM
DECALS & GRAPHICS:
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VOLUME
DISCOUNTS & WHOLESALE ACCOUNTS:
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SELECTION
AND SIZING YOUR NEW DECALS:
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RACING
STRIPES QUESTIONS:
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ANSWERS
TO GENERAL QUESTIONS:
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Where can the graphics and decals be installed?
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| These
vinyl graphic products can be installed on any smooth, wax
free surface. This includes glass, plexiglas, painted surfaces,
fiberglas, some plastics, etc. |
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Can I install the decals myself? |
| Yes,
most of our products, with the exception of racing stripes
and large side graphics are easy enough for a novice to install!
Simply follow the included instruction sheet and use the complimentary
squeegee application tool! |
Will They harm the painted surfaces of my car?
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| The
vinyl will not harm any of these surfaces. This is the same
material that is used for truck lettering, & commercial signage. |
Are the decals legal on my vehicle?
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| Different
states and countries have different laws and regulations regarding
decal placement. Most decals and stripes are legal as long
as they do not block the driver's view of the road. |
Will the decals effect the rear window defroster?
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| Since
all the vinyl graphic products are designed for outdoor installation,
window tint will not be effected by the decals. |
Will the decals effect tint on the window?
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| Since
all the vinyl graphic products are designed for outdoor installation,
window tint will not be effected by the decals. |
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ANSWERS
TO DECAL CONSTRUCTION AND PRICING:
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What are the decals and graphics made of?
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| All
our vinyl graphic products are made from high quality self
adhesive vinyl material (the same type used for OEM Original
Equipment Manufacturers) These materials are first quality
and have excellent workability and removal properties. |
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Will the decals last a long time? |
| Yes,
your decals should last a long time. The average life expectancy
for intermidiate vinyl is 3 to 5 and high performance vinyl
is 6 to 10 years. In fact we have had customers who's decals
have lasted longer than their cars! |
What are the differences in decal quality?
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| There
are many different manufacturers of raw vinyl material used
to make the decals. Obviously the cheaper materials yield
less lower quality products. |
Are there cheaper decals?
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Yes,
there are cheaper decals available from some of our competitors,
which are made from lesser grade materials. With
years of experience in this field we have determined what
the best material are for this application.
As in most industries, there are other companies with less
expensive products, but the difference is in the quality
of the product and the customer service received. As with
the analogy: If you need a car to drive to work, you
could choose a Yugo, or a Mercedes Benz. They are both cars,
right? Well the same holds true for decals. You can
get the cheaper one, but will it last a long and look as
good as the higher quality, slightly higher priced one?
You decide.
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How long have you been making decals?
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| We
have been in the sign industry for over 8 years, including
a sign shop in Arizona and a separate retail locations. Our
internet site has been selling quality decal products for
a year. We have seen that good quality and customer service
will bring you back! |
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ANSWERS
TO ORDER AND EMAIL QUESTIONS:
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Why hasn't my email question been answered?
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Possible
reasons for no response from us is if the email address
or other information is either incorrect or incomplete.
BE CAREFUL AND ACCURATE!
Over 95% of all emails sent are answered within 2 business
days, however, emails containing questions which are answered
on this page will not be answered.
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Why hasn't my order arrived?
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oders are shipped within 48 hours of order confirmation (excluding
weekends and holidays). Possible delays include invalid or
declined credit card, waiting for money order to arrive, shipping
delays caused by USPS Priority Mail, Customs Service (International
Only) or other issues. Lost shipment claims can not be filed
with the USPS until 30 days from time fo shipment. |
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How do I make a money order payment? |
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can still use the shopping cart and insted of using the check
out button just print the page and add the shipping amount
from the shipping
rate table to the total amount of your order. Send money
order payments to: Az Auto Graphics 14719 W Ely Dr. Surprise,
AZ. 85374 USA. |
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ANSWERS
ON CUSTOM DECALS & GRAPHICS:
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Do you make Custom Decals?
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Yes,
in fact, we specialize in custom decals! We can create or
recreate an existing logo for you in our self adhesive vinyl
material. It is durable for us on the inside or outside
of the vehicle and is available in many sizes and colors!
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How can I have a Custom Decal made?
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fill out one of the Custom Decal form at the custom page,
choose an approximate size, color(s), typestyles, and we will
email you an image prior to making it and a quote on the price. |
Can I have special sizing or colors?
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| You
can size the decal anywhere from 1"x4" to 22"x85".
You can mix-and-match colors and sizes for each decal to create
a custom decal for your application! |
Do you charge artwork or setup charges?
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Yes, it takes time to clean up hand drawn artwork so we charge
a one time set-up fee of $10.00 to $25.00 depending on how
complicated the design is. |
Do you accept images to design Custom Decals?
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| We
accept most IBM compatible formats including BMP, TIFF, &
EPS format. Files can be compressed using ZIP extensions. |
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VOLUME
DISCOUNTS & WHOLESALE ACCOUNTS:
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Do you offer volume discounts?
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Yes,
we offer volume discounts based on amount purchase (over
$250.00) frequency of purchases. We strive to give car clubs,
and other organizations the best price for their decals.
Email or call us for volume pricing information.
BE
CAREFUL! As with pricing for our standard products, there
will always be a lower priced competitor using lesser grade
materials, without the knowledge and customer service to
make you a satisfied customer! All orders, including volume
and custom orders ship within 48 hours!
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Do you offer wholesale accounts?
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| Yes,
we are eager to find other companies who want to make more
money reselling our products. Depending upon your volume of
sales, the wholesale prices can range between 25% to 40% off
the prices listed on the internet. We offer priority shipping,
and credit card billing. Most of our dealers set up display
boards at their shops and have examples of some of the popular
decals to show potential customers. |
How can I become a wholesale dealer?
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To become a wholesale account you need to fill certain requirements
including business tax information, valid credit card for
billing, an initial order of at least $250.00, . Email or
call us for additional information!
Becoming a wholesale dealer is less expensive and much less
work than trying to purchase the machines, software, supplies,
and scan the images to make the products yourself!
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SELECTION
AND SIZING YOUR NEW DECALS:
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What size decal should I get?
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Measuring
for custom decals is simple. Using a tape measure or yard
stick, estimate the total width (left to right) and height
(up and down) for your desired decal (total size, not size
of individual letters). All of our decals are categorized
by scale (square, rectangular, or windshield) Remember for
windshield decals, most cars will fit a 4" x 40" decal.
The
recomended way to measure the size you would need for side
graphics. Start the measurement from the front tires center
and end at the lenght you specify and pick the closes larger
size in the drop down menu. If the designs shows a front
bumper piece, its included but not needed for measurement.
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What color would look good on my car?
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| When
choosing a color for a decal which is to be installed on a
car window, keep in mind that if you are installing on a window,
that surface is naturally dark, so dark colored decals are
not as visible (black, dk blue, dk green). We suggest lighter
colors such as silver, white yellow or gold colors which might
accent the vehicle's other areas (wheels, interior, etc.) |
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ANSWERS
TO SHIPPING AND PAYMENT QUESTIONS:
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What payment types do you offer?
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| We
accept all of the major credit cards over the phone or thru
PayPal and Money Orders. Sorry, we do not accept COD and personal
checks. Business checks are accepted only from established
wholesale accounts. To place a credit card order over the
phone call: 1-623-584-3809 M
- F from 9am to 5pm. |
Why don't you offer personal checks?
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When we did take checks, we averaged receiving 1 bad check
out of every 5 sent. With our bank charging $28.00 per check,
and no feasible way of collecting, we decided against accepting
personal checks.
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How long does it take to make and ship my order?
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| Most
orders are manufactured and shipped with 48 hours of order
confirmation (except weekends and hoidays). the only delays
in shipping are caused by invalid or declined credit cards
or out of stock materials. You will recieve email regarding
any delays. |
How and when will my decals arrive?
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All
of our vinyl graphic products are shipped in sturdy cardboard
boxes or Envelopes. All boxed orders are packed to insure
safe delivery. The side and stripes graphics are shipped
in a tube. The decal products have an adhesive paper tape
covering which protects the them prior & during installation.
All
orders are sent via USPS Prioty mail unless otherwise specified.
Average deilvery time is between 2-4 days nationwide, and
5 to 14 days internationally.
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Why does my credit card billing address have to match the
shipping address? |
| To
protect us and our customers from credit card fraud, all orders
are verifyied with the card issuing bank for proper address.
The shipments can be made to that adddress only. |
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Why did I get an email stating that my address was not valid? |
| When
manually verifying your credit card billing address, if the
address given during the order does not match, we can not
make or ship your order until we receive the correct address. |
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ANSWERS
TO RACING STRIPES QUESTIONS:
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What do I need to know before ordering Racing Stripes?
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| All
Racing Stripes created by our company are made from High Performance
Vinyl with an outdoor life expectancy of 7-8 years minimum.
The vinyl material is durable, yet will last on the vehicle
for years to come. The stripes are created in 40" - 80" sections
which each fit a section of the vehicle (hood, roof, trunk).
Each set of racing stripes is made to the customer's specifications.
We do not suggest any particular size stripe kit for a specific
car. We also reccommend that stripes are not installed on
fresh paint. We suggest waiting up to 45 days prior to installing
decals on new paint. |
How do I measure my car for stripes?
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We
suggest looking at other vehicles on the website to judge
spacing and sizing. A measuring tape can be held to the
vehicle and sizes and scale can be estimated from that.
The insure proper length stripes, measure the total length
needed. This is accomplished by measuring the hood, roof,
and trunk (allowing a minumim of 24" extra for bumpers).
This total (between 110" and 190") is the length needed.
Next, using a tape measure, estimate the width you would
prefer for your vehicle (between one 6" stripe and two 10"
stripes) as outlined on the racing stripes page..
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How do I install the racing stripes?
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Simply
follow the included set of instructions.
Make sure the surface of the vehicle is clean and free of
waxes or debris.
While
all of our products are easy to install, we stongly recommend
that first time vinyl graphic installers seek professional
help prior and during installation of racing stripes, especially
the wider kits.
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DECAL
CARE AND MAINTENANCE:
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How do I remove the few air bubbles after installation?
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| Once
you apply your new decal(s), you might find that you have
small air bubbles between the deca and the vehicle surface.
Most smaller bubbles will disappear within a few weeks, larger
bubbles can be removed by using a pin or sharp razor blade.
Simply put a small slit in the bubble, then work out the air
with your finger or complimentary squeegee. |
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Can I install decals on a freshly painted vehicle? |
| We
recommend waiting a minimum of 45 days after a vehicle is
painted prior to installing any graphics on the painted surfaces.
The paint must cure or it could leave a permanent mark on
the surface if not properly cured. |
Can I wash or wax my car after installing decals?
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| Yes,
if following the dry application instructions, you can wax
over the decals, or wash the vehicle with soap and water. |
How can I keep my new decals looking good?
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| Keeping
the decals looking good is simple. Wash them with the car,
do not use any harsh chemicals or solvents on them. Wax over
the decals when possible, and if installing a decal on a vehicle
window, be careful when using an ice scraper in the winter! |
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DECAL
REMOVAL:
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How do I remove the decals?
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| Vinyl
graphics and decals can be easily removed. Simply heat the
decal with a heat gun, hairdryer. Then using your fingernail,
lift the edge of the decal and work across the surface of
the decal. Overheating the decal will result in more difficult
removal, as will not enough heat. Once the vinyl is removed,
use PREPSOL or thinners to remove any glue residue. |
Will your vinyl material damage glass or painted surfaces?
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Vinyl
graphics or lettering will not permanently damage painted
surfaces or windows.
The
decal actually protects the finish of the vehicle's paint
or glass surface. If stripes or decals are left on the vehicle
for long periods of time (more than 5 years outdoor exposure),
the paint on the vehicle will fade slightly, while the paint
under the decal does not. This will cause a shadow effect
once the decal is removed. Avoid this by maintaining the
paint on your vehicle with wax!
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